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Cius Support

Level 1
Level 1

What level of support is provided by Cisco on a Cius Purchase? I did not get a smartnet contract with it, but somehow I feel there should be some level of support regardless.

2 Replies 2

Cisco Employee
Cisco Employee
Warranty and support details are outlined in the Ordering Guide via the partner portal in sections 4,5 and 7:
Due to the mobile nature of Cius, Cisco is offering an accidental damage protection extended warranty that can be purchased for 1, 2 or 3 years.  The part number is CON-EWC-CIUS7K9 (wifi version) and CON-EWC-CIUS7AT (4g)

Software support is similar to other Cisco IP Endpoints and is outlined in section 5 of the ordering guide.
Let us know if you need more details.


As many of you may know, throughout the year we create virtual experiences within the Cisco Collaboration Community to make you all aware of our product announcements and educate you on what's new.  They often contain information about Cisco activities at industry events (keynote, speaking sessions, booth demos, contests, etc) or at our own Cisco Live.

These virtual experiences have a limited lifespan and when the news is not as new and the event is over, then we migrate content and discussions that are still of value to permanent spaces within the Collaboration Community so that visitors can continue to benefit from that information and sharing.

We just retired a virtual experience from 2011, and that is why I'm moving this discussion. Due to the move, this discussion will show up in email subscriptions, RSS feeds and in the 'Recent Discussions, Documents,  Blogs and Videos" widgets which might be confusing because the discussion thread is not new or updated. However, the content is still pertinent so take a look as it may benefit you.

Lisa Marcyes

Cisco Collaboration Community Team