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Click to Call and IP Communicator


When the User logs on to the workstation the Click to Call Perferences pops up with a message "Click to Call is not fully configured"

The manual Troubleshooting states

One or more mandatory fields in the Login screen have been left blank.

Ask the user to enter the missing information in the Login screen, and retry the login.

All the fields apart from the Username and Password are populated via Group Policy and are correct. When the Username and Password is entered and the Save button clicked the "Click to Call is not fully configured" message and Perferences window reappear

The IP Communicator softphone or any phone does not display under Phones tab of the C2C Preferences so is not associating with C2C

I feel the issue is that IP Communicator phone does not display under Phones tab.

Has anyone come accross this issue before?

This is only happening with some and not all machines and is on a Windows XP SP3 workstation with Office 2010. Both Click to Call and IP Communicator are the latest versions

2 Replies 2

The first suggest to fix this error is to make sure that CIPC is running properly and that
a phone is selected to use with the Click to Call application.

This message is often presented unnecessarily when the ser invokes Click to Call but has not
entered their username and password into Click to Call Preferences then the user is
presented with the error "Click to Call cannot find Cisco IP Communicator.  Please ensure
it is running or select another phone."  rather than "Click to Call is not fully

If you have configured the user options correctly then you need to check the Click to Call log
files to try and diagnose the problem you're having. They are located at:

* Windows XP - C:\Documents and Settings\[Windows User Account Name]\Application
Data\Cisco\Click to Call\Log

* Windows Vista - C:\Users\[Windows User Account Name]\AppData\Roaming\Cisco\Click
to Call\Log

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CIPC is working fine.

In the Click to Call application in Preferences, in the Phones Tab there are no phones present at all.

In the C2C logs "ClickToCallMain.log" the error messages I can see but do not understand is this;

ERROR - Getting dotNet Installed key failed :Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.

   at Cisco.ClickToCall.ClickToCall.ClickToCallForm.CheckIfDotNetInstalled()

ERROR - The LCID 5129 could not be resolved to a valid folder that we use, trying default.

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