Conference and Live-record problem

john.kanera · ‎06-10-2012

Hi dears

I Have a 2811 with cme (8.6) and nm-cue (8.6)

When someone calls me from a PSTN line or an Extension and I answer it and then press the Live Record button, the other person status switches to hold automatically and the recorder only save my voice not both of us. I see a message "cannot complete conferencing"

Before installing NM-CUE, conference was working very easy, but now it doesn`t work.

Please guid me to solve my problem

============================================================================

CME#
!
ip dhcp excluded-address 192.168.101.1 192.168.101.100
!
ip dhcp pool MPS
import all
network 192.168.101.0 255.255.255.0
default-router 192.168.101.1
dns-server 92.50.0.60 8.8.8.8 4.2.2.4
domain-name mediasysco.com
option 150 ip 192.168.101.1
netbios-name-server 192.168.101.1
lease 7
!
no ipv6 cef
!
multilink bundle-name authenticated
!
vpdn enable
!
vpdn-group VPDN
! Default PPTP VPDN group
accept-dialin
protocol pptp
virtual-template 1
l2tp tunnel timeout no-session 15
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
registrar server expires max 3600 min 600
!
voice register global
mode cme
source-address 192.168.101.1 port 5060
max-dn 144
max-pool 42
create profile sync 0031716825923952
!
voice register dn 1
number 400
!
voice register dn 2
number 401
!
voice register pool 1
id mac 0024.D664.FFFF

number 1 dn 1
username 400 password pin400
codec g711ulaw
no vad
camera
video
!
voice user-profile 1
pin 0000
user test password test
number 400 type normal
speed-dial 1 401 label "test2"
!
voice-card 0
dspfarm
dsp services dspfarm
!
username admin privilege 15 password 0 admin
!
redundancy
!
interface Loopback0
ip address 10.10.10.1 255.255.255.0
h323-gateway voip interface
h323-gateway voip bind srcaddr 10.10.10.1
!
interface Loopback1
ip address 12.12.12.1 255.255.255.255
no ip route-cache
!
interface FastEthernet0/0
ip address 192.168.101.1 255.255.255.0
ip nat inside
ip virtual-reassembly in max-fragments 64
ip virtual-reassembly out max-fragments 64
duplex auto
speed auto
no cdp enable
!
interface FastEthernet0/1
ip address x.x.x.x 255.255.255.248
ip flow ingress
ip flow egress
ip nat outside
ip virtual-reassembly in max-fragments 64
ip virtual-reassembly out max-fragments 64
duplex auto
speed auto
no cdp enable
!
interface Integrated-Service-Engine1/0
ip unnumbered Loopback0
ip virtual-reassembly in max-fragments 64
ip virtual-reassembly out max-fragments 64
service-module ip address 10.10.10.2 255.255.255.0
Application: CUE Running on NME
service-module ip default-gateway 10.10.10.1
no keepalive
!
interface Virtual-Template1
ip unnumbered Loopback1
ip nat inside
ip virtual-reassembly in
peer default ip address pool GroupCisco
ppp authentication chap
!
ip local pool GroupCisco 12.12.12.2 12.12.12.50
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/CME8.6/GUI
!
ip flow-top-talkers
top 20
sort-by packets
cache-timeout 20000
!
ip nat translation timeout 600
ip nat translation syn-timeout 20
ip nat translation max-entries 2147483647
ip nat inside source list NAT-MPS interface FastEthernet0/1 overload
ip route 0.0.0.0 0.0.0.0 x.x.x.x
ip route 10.10.10.2 255.255.255.255 Integrated-Service-Engine1/0
!
ip access-list standard NAT-MPS
permit 192.168.101.0 0.0.0.255
permit 12.12.12.0 0.0.0.255
!
nls resp-timeout 1
cpd cr-id 1
!
control-plane
!
voice-port 0/0/0
connection plar opx 301
description INPUT LINE 1
caller-id enable
!
voice-port 0/0/1
connection plar opx 302
description INPUT LINE 2
caller-id enable
!
mgcp profile default
!
sccp local Loopback0
sccp ccm 192.168.101.1 identifier 1 priority 1 version 7.0
sccp
!
sccp ccm group 1
bind interface Loopback0
associate ccm 1 priority 1
associate profile 1 register CME-CONF
!
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 2
associate application SCCP
!
dial-peer voice 100 voip
destination-pattern 100
session protocol sipv2
session target ipv4:10.10.10.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 1 pots
voice cut-through alert
destination-pattern 9
port 0/0/0
!
dial-peer voice 2 pots
preference 1
destination-pattern 9
port 0/0/1
!
!
gatekeeper
shutdown
!
!
telephony-service
sdspfarm units 5
sdspfarm tag 1 CME-CONF
conference hardware
video
no auto-reg-ephone
authentication credential admin admin
fxo hook-flash
max-ephones 42
max-dn 144
ip source-address 192.168.101.1 port 2000
service phone videoCapability 1
system message Media Pardaz System
url services http://10.10.10.2/voiceview/common/login.do
url authentication http://192.168.101.1/CCMCIP/authenticate.asp
cnf-file location flash:
time-zone 39
date-format dd-mm-yy
live-record 130
voicemail 100
max-conferences 8 gain -6
web admin system name admin secret 5 $1$d2o2$gAlkeZgStbsZOo8tiuHqJ/
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9
create cnf-files version-stamp 7960 Jun 07 2012 19:56:16
!
ephone-template 1
softkeys connected Hold Endcall Confrn LiveRcd Park Trnsfer Join
!
ephone-dn 1 dual-line
number 300
pickup-group 0
label Admin 1
description Supporter
name Admin 1
hold-alert 15 originator
!
ephone-dn 2 dual-line
number 301
pickup-group 1
label Agent 1
description Supporter
name Agent 1
preference 1
hold-alert 15 originator
!
ephone-dn 3 dual-line
number 302
pickup-group 1
label Agent 2
description Supporter
name Agent 2
preference 1
hold-alert 15 originator
!
ephone-dn 50 octo-line
number 130
label live
description live-record
name record
call-forward all 100
call-forward busy 100
call-forward noan 100 timeout 3
!
ephone 1
device-security-mode none
video
mac-address 0024.D664.FFFF
ephone-template 1
username "0000" password 0000
speed-dial 1 9 label "Free Line"
type CIPC
button 1:1 2m2 3m3
pin 0000
!
ephone 2
device-security-mode none
video
mac-address 78DD.08D7.FFFF
username "1111" password 1111
speed-dial 4 9 label "Free Line"
speed-dial 5 9 label "Free Line"
type CIPC
button 1:2 2m1 3m3
pin 1111
!
ephone 10
device-security-mode none
video
mac-address 0021.70DD.FFFF
ephone-template 1
type CIPC
button 1:3 2m1 3m2
!
end
========================================================================================================================================================================================================
CUE#

system language preferred "en_US"
software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

log trace local enable

site name local
phone-authentication credentials hidden "c9yem6kD1vK+vbW+7/JZ+knfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
site-hostname 192.168.101.1
web credentials hidden "c9yem6kD1vK+vbW+7/JZ+knfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
end site

license agent max-sessions 9

privilege manage-passwords create
privilege broadcast create
privilege ManagePublicList create
privilege ViewRealTimeReports create
privilege local-broadcast create
privilege ManagePrompts create
privilege manage-users create
privilege vm-imap create
privilege ViewPrivateList create
privilege ViewHistoricalReports create

groupname Broadcasters create

username user create
username admin create
username Admin 1 create
username Agent 1 create
username Agent 2 create

privilege manage-passwords description "Privilege to reset user passwords"
privilege broadcast description "Privilege to send local or remote broadcast messages"
privilege ManagePublicList description "Privilege to manage public lists"
privilege ViewRealTimeReports description "Privilege to view realtime reports"
privilege local-broadcast description "Privilege to send local broadcast messages"
privilege ManagePrompts description "Privilege to create, modify, or delete system prompts"
privilege manage-users description "Privilege to create, modify, and delete users and groups"
privilege vm-imap description "Privilege to manage personal voicemail via IMAP client"
privilege ViewPrivateList description "Privilege to view private list"
privilege ViewHistoricalReports description "Privilege to view historical reports"
privilege manage-passwords operation system.debug
privilege manage-passwords operation user.password
privilege manage-passwords operation user.pin
privilege broadcast operation broadcast.local
privilege broadcast operation system.debug
privilege broadcast operation broadcast.remote
privilege ManagePublicList operation system.debug
privilege ManagePublicList operation voicemail.lists.public
privilege ViewRealTimeReports operation report.realtime
privilege local-broadcast operation broadcast.local
privilege local-broadcast operation system.debug
privilege ManagePrompts operation prompt.modify
privilege ManagePrompts operation system.debug
privilege manage-users operation group.configuration
privilege manage-users operation system.debug
privilege manage-users operation user.configuration
privilege manage-users operation user.password
privilege manage-users operation user.notification
privilege manage-users operation user.mailbox
privilege manage-users operation user.pin
privilege manage-users operation user.remote
privilege vm-imap operation voicemail.imap.user
privilege ViewPrivateList operation voicemail.lists.private.view
privilege ViewHistoricalReports operation report.historical.view

groupname Administrators member admin
groupname Broadcasters privilege broadcast

username Admin 1 phonenumber "300"
username Agent 1 phonenumber "301"
username Agent 2 phonenumber "302"

restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed

backup server url "ftp://192.1168.101.1/flash:" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule

ccn application 100 aa
description "100"
enabled
maxsessions 24
end application

ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 24
script "aa.aef"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" ""
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "false"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "businessSchedule" "systemschedule"
parameter "MaxRetry" "3"
end application

ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 24
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application

ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 24
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application

ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 24
script "promptmgmt.aef"
parameter "appManagementScript" ""
end application

ccn application voicemail aa
description "voicemail"
enabled
maxsessions 24
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application

ccn engine
end engine

ccn reporting historical
database local
description "se-10-10-10-2"
end reporting

ccn subsystem email
end subsystem

ccn subsystem fax
end subsystem

ccn subsystem sip
gateway address "192.168.101.1"
mwi sip outcall sub-notify
mwi envelope-info
end subsystem

ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger

ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger

ccn trigger sip phonenumber 100
application "voicemail"
enabled
maxsessions 4
end trigger

ccn trigger sip phonenumber 300
application "promptmgmt"
enabled
maxsessions 1
end trigger

network location id "112"
no enable
end location

service phone-authentication
end phone-authentication

service voiceview
enable
session idletimeout 30
end voiceview

voicemail notification enable
voicemail notification preference all
voicemail notification allow-login
voicemail notification email attach

voicemail broadcast mwi
voicemail callerid
voicemail message mandatory-expiry
voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail operator telephone 100
voicemail live-record beep duration 50
voicemail live-record beep interval 30
voicemail live-record pilot-number 130
voicemail live-reply enable
voicemail live-reply calling-number-rule location-extension
voicemail live-reply network-precedence calling-number-rule
voicemail live-reply restriction msg-notification
voicemail mailbox owner "Agent 1" size 21600
description "Agent 1 mailbox"
login pinless subscriber-phone-numbers
end mailbox

voicemail mailbox owner "Agent 2" size 21600
description "Agent 2 mailbox"
login pinless subscriber-phone-numbers
end mailbox

voicemail mailbox owner "admin" size 300
description "admin"
messagesize 120
end mailbox

voicemail mailbox owner "admin 1" size 21600
description "Admin 1 mailbox"
login pinless subscriber-phone-numbers
secure-messaging incoming
end mailbox

voicemail notification cascading enable

voicemail notification liverecord enable

voicemail notification owner admin 1 enable
voicemail notification owner agent 1 enable
voicemail notification owner agent 2 enable

end

Juan Carlos Arias Perez · ‎06-11-2012

Hi John,

Try adding ´mailbox-selection orig-called-num´ on dial-peer 100.

Hope this helps.