John,
Any queries related to Contact Center must be asked on Contact Center section of this forum here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions
I dont know about the book you mentioned but here some Cisco guides which will immensely help you in learning contact center products & their architecture.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf
Also, there are some VODs available about UCCX 8.x here, which can take you over UCCX's presales & postsales details.
https://communities.cisco.com/docs/DOC-14200
https://communities.cisco.com/docs/DOC-19468
https://communities.cisco.com/docs/DOC-26075
Hope it helps ? Please let me know if you need any further details.
Also, if you could share the book ( pdf ), I can have a look at it too.
Pls rate the post if it helps.
GP.