CSF / TCT for iPhone can you have a 2nd Line

[Mike Matoska]

CSF / TCT Profiles for iPhone can you have a 2nd Line

TCT shows but you cant associate?

[wasosa]

Not sure that understand the question, but I’m guessing you’re asking if it is possible add a second line to a TCT and CSF profiles; and the answer is yes, depending your CUCM version.

On your second line, what exactly are you referring to? Can you please elaborate on that a bit more?

[Mike Matoska]

Webex App TCT for Mobil Devices to add line 2 but we are currently RLS 14 

I know you can on the Desktop with CSF not the question 

[Mike Matoska]

Issue has been resolved 

[Jonathan Schulenberg]

Jabber multiline support is only available on the CSF (Windows/macOS) device type. The Webex app added multiline support on mobile devices in 44.12 with UCM 15 SU2+ however.

[Roger Kallberg · Accepted solution]

Outtake from this document. Deployment guide for Calling in Webex App (Unified CM) 

Multiline

You can configure multiple phone lines for your users to perform daily Webex App tasks.

Multi-line support for Webex App (Unified CM) on desktop

You can add up to 10 phone lines for each user. You can configure multiline for your users on the Cisco Services Framework (CSF) device for desktop clients.

Multiline on the desktop is supported on the Cisco Unified Communications Manager release 11.5 SU3 and later. However, if you are using Cisco Unified Communications Manager release 11.5 SU3 or release 12.0, you must manually install the Cisco Options Package (COP) file on all cluster nodes and restart Cisco Unified Communications Manager to enable multiline.

Note

The maximum number of phone lines that can be assigned to a desktop Webex application has been increased from 8 to 10. To use this enhancement, download and install the cmterm-webex-desktop-10-Lines-241115.k4.cop.sha512 COP file from CCO. This feature is supported by Webex 44.12 and Unified CM 15 SU2.

Multi-line support for Webex App (Unified CM) on mobile

You can configure up to 8 lines for your users on the TCT, BOT, and TAB devices for mobile clients.

This capability enables users to manage multiple calls simultaneously, thus enhancing efficiency and productivity. It is supported by Webex 44.12 and Unified CM 15 SU2.

Additional Information

To configure multiline, use the steps in Add a directory number to the device to add multiple lines to a device and then associate the device to users.

Note	Multiline is supported when using the Webex App for desktop in Mobile and Remote Access (MRA) mode. This function can be enabled on the Expressway-C in the traversal pair (Unified Communication > Configuration > SIP Path headers and set to On).