CTI port disconnect calls.

[KRONGKWAN SUCHONVANICH]

Hello,

My customer using UCCX 11.6.1.10000-51 (ES02-24). I found some call was disconnect from CTI port by look at CDR from CallManager that cause value 16 at destination (CTI Port). I also check in CUIC reports and found that this call type is Abandon call at agent as well. It seem like call disconnect at moment that ring to agent. In agent detail report, call show up at agent but no talk time/ hold time.

Can anyone suggest me?

[Elliot Dierksen]

RTMT and for UCCX would be your best bet. You may have a CTI port where there is dial plan overlap, or the device associations are incorrect. RTMT can tell you all those things. The problem is that 11.6 is old enough that getting RTMT to work on a newer OS may also present a challenge. What you you from a data check in subsystems -> unified telephony -> data resync?