Re: CUBE not showing active calls but only if on Hold

danntel01 · ‎01-28-2019

Hi Community,

I'm having this weird behavior with my CUBE (csr100v)

For an active call, when searching with the following command, i get nothing as the output, as you can see here:

hq-vcube1#show call active voice brief | i pid
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>

But, if i Hold the call from one of the endpoints, then yes, i do get the following output:

hq-vcube1#show call active voice brief | i pid
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>
0 : 5168 84976050ms.1 (21:19:11.700 PST Mon Jan 28 2019) +5810 pid:10 Answer +14085151111 connected
0 : 5169 84976060ms.1 (21:19:11.710 PST Mon Jan 28 2019) +5790 pid:20 Originate +14082022001 connected
hq-vcube1#

The same behavior applies for command "sh call active voice comp", when i'm on an active call, i get nothing:

hq-vcube1#show call active voice compact
hq-vcube1#

When on Hold:

hq-vcube1#show call active voice compact
<callID> A/O FAX T<sec> Codec type Peer Address IP R<ip>:<udp> VRF
Total call-legs: 2
5168 ANS T342 g711ulaw VOIP P+14085151111 10.201.238.131:4000 NA
5169 ORG T342 g711ulaw VOIP P+14082022001 10.201.238.122:25332 NA

Any ideas on why this could be happening?

Thanks!

Ratheesh Kumar · ‎01-28-2019

Hi there

Can you find active calls using these commands

show call active voice brief | incl call-legs

sh sip-ua call su

Show voip rtp connections

sh call active voice summary

sh sip-ua calls summary

Also try RTMT >> "Trunk Activity" under Voice/Video section

Hope this helps!
Cheers
Rath!

***Please rate helpful posts***

danntel01 · ‎01-29-2019

This is what i get for those commands:

hq-vcube1#show call active voice brief | incl call-legs
Telephony call-legs: 0
SIP call-legs: 0
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 0
hq-vcube1#
hq-vcube1#
hq-vcube1#sh sip-ua call su
Total SIP call legs:2, User Agent Client:1, User Agent Server:1
hq-vcube1#
hq-vcube1#
hq-vcube1#show voip rtp connections
VoIP RTP Port Usage Information:
Max Ports Available: 19999, Ports Reserved: 101, Ports in Use: 4
Port range not configured
                                        Min   Max   Ports     Ports     Ports
Media-Address Range                     Port  Port  Available Reserved  In-use
------------------------------------------------------------------------------
Global Media Pool                       8000  48198 19999     101       4
------------------------------------------------------------------------------
VoIP RTP active connections :
No. CallId     dstCallId  LocalRTP RmtRTP   LocalIP                                     RemoteIP                                  MPSS  VRF
1     5176       5177       8198     19874    10.201.238.149                            10.201.238.135                            NO    NA
2     5177       5176       8200     17730    10.201.238.104                            10.201.238.122                            NO    NA
3     5178       5179       8202     19784    10.201.238.104                            10.201.238.122                            NO    NA
4     5179       5178       8204     30486    10.201.238.149                            10.201.238.135                            NO    NA
Found 4 active RTP connections

hq-vcube1#sh call active voice summary
Telephony call-legs: 0
SIP call-legs: 0
H323 call-legs: 0
Call agent controlled call-legs: 0
SCCP call-legs: 0
Multicast call-legs: 0
Total call-legs: 0

hq-vcube1#sh sip-ua calls summary
Total SIP call legs:2, User Agent Client:1, User Agent Server:1
hq-vcube1#

danntel01 · ‎01-30-2019

Any ideas please?

Ratheesh Kumar · ‎02-01-2019

Hi there

I am curious to know whether its a cosmetic bug hitting the IOS. Have you tried an IOS upgrade followed by a reload of router. Its worth trying that.

Hope this Helps

Cheers
Rath!
***Please rate helpful posts***

danntel · ‎02-01-2019

Upgrade won't help that much.

Doing some research, I noticed that if i run the same command while in ringing state, then i get output:

vcube1#show call active voice brief | i pid
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>
generic_show_call_active_func: Message GET_VOICE_TXRX send failed!0 : 7254 187958010ms.1 (14:22:57.814 PST Fri Feb 1 2019) +-1 pid:14 Answer +14082022001 connecting
0 : 7255 187958020ms.1 (14:22:57.824 PST Fri Feb 1 2019) +-1 pid:2 Originate 19725252222 connecting
vcube1#

But once i accept the call:

vcube1#show call active voice brief | i pid
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>
vcube1#

Running the following command (again, the call is active right now), it works:

vcube1#show call active voice brief | i pid
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>
vcube1#show call active video brief | i pid
<ID>: <CallID> <start>ms.<index> (<start>) +<connect> pid:<peer_id> <dir> <addr> <state>
generic_show_call_active_func: Message GET_VOICE_TXRX send failed!0 : 7254 187958010ms.1 (14:22:57.813 PST Fri Feb 1 2019) +15960 pid:14 Answer +14082022001 active
0 : 7255 187958020ms.1 (14:22:57.823 PST Fri Feb 1 2019) +15930 pid:2 Originate 19725252222 active
vcube1#

Notice i had to use video and not voice in the command.

This seems to be working by design.

IvoZZ · ‎12-05-2020

Check Prerequisites for Voice Quality Monitoring:

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-voice-quality-monitoring.html