CUC IVR

[Leonardo Santana]

Hello,

I want to make this configuration

We have a comercial departament that will have an System Call Handler (9800) with a message

Dial 1 to leave message (Distribution List)

Dial 2 to talk to the operator

This is working

On the phones of the comercial department i put the call forward no answer to the extension of the system call handler, but the call go to personal voice mail and not to the greeeting of the System Call Handler

Its possible to the user have his on voice mail, and when the user dial to 9800 go to the System Call Handler?

Regards

Leonardo Santana

[Jaime Valencia]

That's expected, default behavior is to use the original called number to find the mailbox.

You would need to set call routing rules in CUC to do what you want, and keep the users mailbox working as it is.

[Leonardo Santana]

I´m trying but always go to user voicemail.

Regards

Leonardo Santana