CUCM 10.5.2 ELM - Shows No License Usage

[steigja]

Hello All,

    Has anyone experienced an issue where ELM can sync to a CUCM publisher but it shows no license usage.  This is on CUCM 10.5.2 after a PCD migration.  I have restarted ELM services and licensing manager on the PUB with no success.  I have a TAC case open.  Thanks

Jason

[Manish Gogna · Accepted solution]

Hi Jason,

Have you tried deleting and re-adding the product instance on ELM followed by a restart of License Manager service on cucm Pub.

Manish

[Aman Soi]

Hi,

Not cam e across this issue.

Have u tried changing the browser?

secondly, u can look into the bug which talks about similar issue

PCA 10.6: PLM License Usage not showing

CSCus37497

Description

Symptom:
-PLM licenses usage is not showing in PCA 10.6, all fields are blank.

Conditions:
-PCA 10.6
-PLM 10.X

since u have TAC case already opened ,let  us wait for the resolution.

regds,

aman

[steigja]

Hello All,

    This has been fixed by TAC, the issue was the Time was off between the ELM gui and the Call Manager PUB gui.  I had to do a set timezone command again from the CLI of the PUB and reboot.  Once I did that I was able to synchronize in ELM and see my usage.  Thanks

[Aman Soi · Accepted solution]

thanks for update.

what exactly u mean by time was off between ELM GUI and pub ?can u please explain.

regds,

aman

[steigja]

Well the Time Zone in the CLI of the PUB was incorrect, so I had to set it to EST, then restart the Publisher.  I think the enterprise licensing manager has its own time and it was not the same as the Publishers time.  So this is what fixed the issue.

[Aman Soi]

thanks for update[+5]

Is this documented somewhere or you spoke to Cisco TAC?

regds,

aman