06-26-2020 12:35 PM
Hello, I am running into a strange issue on CUCM 12.5 when trying to add an application user. I keep getting a 3808 error Invalid Credential Information. Please check the log file. This is a fresh install and everything has been working fine until today when I tried to add a user. I attempted to decipher the log files which seemed to point to the Tomcat service so I tried restarting that and nothing, same error. Has anyone ran into this? Could this be a possible bug? The exact version is 12.5.1.12900-115. I do currently have 14 Application users so this was working. Not sure what happened and a quick Google search isn't giving me anything.
Thanks!
Solved! Go to Solution.
06-26-2020 01:17 PM
06-29-2020 07:02 AM
Yes, it's from CLI, if that doesn't work, open a TAC for further assistance.
06-26-2020 01:17 PM
06-29-2020 05:53 AM
Hi Jaime,
I tried running this command directly from the cli and it tells me executed command unsuccessfully. I also tried with run in front of the update credentialpolicydefault set credentials=NULL where credentials='NULL' same deal. Is this done from the cli or what am I doing wrong?
Thanks,
Debbie
06-29-2020 07:02 AM
Yes, it's from CLI, if that doesn't work, open a TAC for further assistance.
08-14-2020 12:09 PM
I just had this exact problem today and I worked with TAC. To get this to take, they had to login to root and edit the DB there.
11-25-2020 11:32 AM
I was having this same problem in devnetsandbox.cisco.com's UCCX 12.5 sandbox. The SQL command in the defect from this thread did not work (nor did it match my issue). I was able to solve the issue by simply setting a default password for application users here in CUCM: User Management > User Settings > Credential Policy Defaults > Default Credential Policy for Application User Password > Change Credential AND Confirm Credential.
10-11-2022 03:19 AM
This one worked with me
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