CUCM 8.5 Operator Extension Option

[tiger_401]

Dear All,

I am running cucm 8.5

Is there any option in cucm that if i press "0" on my cisco ip phone the call should transfer to operator extension.

Please let me know how i can do it.

Thanks,

Malik.

[Jonathan Schulenberg · Accepted solution]

Sure. Add a Translation Pattern in a partition included in your CSS. The pattern would be 0 and the Transformation Mask would be the real extension. Make sure you give the translation pattern a CSS that can reach that real extension.

[tiger_401]

thanks jonathan

i will do that and will let you know

thanks a lott

Malik

[tiger_401]

Jonathan,

as u know i m running cucm 8.5

i need to ask you that if one ip phone is ringing let suppose the extension number is 9935 and my extension is 9937.

And i need to pick 9935 while sitting on my extension. can i do that.

can u please let me know the procedure.

Regards,

Malik

[Rob Huffman · Accepted solution]

Hi Malik,

You would need to configure Call Pickup for this functionality. The steps are

shown in the link below

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fscpickg.html

Cheers!

Rob