CUCM 9.1.1 Critical Error on Install

[mnour401917_2]

Hi All,

I'm trying to install CUCM 9.1.1 on UCS Blade (UCS B200 M2, PID: N20-B6625-1).

I keep getting Critical Error as soon as the install startes the Database installation. It is a new install and i'm using OVA template from Cisco website

Your help will be much appreciated.

Thanks

Mohammed

[Chris Deren]

You need to download the install log and review to get the details of what is causing it.

Chris

[helperez]

Make sure your you default gateway is valid and inservice.

Helio

[mnour401917_2]

Network and NTP configuration is correct, CUCM have correct gateway and can get to NTP server in different network.

I'm trying to get logs at the moment to review.

Thanks

[islam.kamal]

Hi

Your ISO is currupt. Make the ISO image again of the CUCM.

Thank you

please rate if thi will help

[Gianmaria Taciturno]

Hi Mohammed,

that's a common problem of CUCM 9.1.1.20000-5 setup on Vmware: it doesn't seem to be related to some hardware incompatibility (I tried the installation on three different infrastructures, with the same error), but just a problem of this release.

The only solution I found was to install 9.1.1.10000-11 (or a previous version) and then apply the 9.1.1.20000 patch during the setup: probably you will still get a critical error, but the installation process seems to complete correctly...at least in my case.

I'm still waiting for an official answer from Cisco TAC.

Gianmaria

[JohnPeca18]

Hi, we have same problem here, do you have any official statement from TAC, any info on issue will be much appreciated .

John

[Gianmaria Taciturno]

Problem is related to the downloadable version of CUCM 9.1.1(a) setup ISO (UCSInstall_UCOS_9.1.1.20000-5.sgn.iso): I tried the bootable version of the same ISO (Bootable_UCSInstall_UCOS_9.1.1.20000-5.sgn.iso) got from Cisco eDelivery Program and it worked fine.

Gianmaria

[mnour401917_2]

Hi  Gianmaria,

You are correct i had to install 8.6 and then Upgrade to 9.1, worked.

Thanks

Mohammed