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CUCM 9.1.2 internal server error

Sergey Okishev
Level 1
Level 1

‎11-25-2014 06:24 AM - last edited on ‎03-25-2019 09:53 PM by Community Manager

Hello!

I have a big problem. When I go to Application -> Plugins (  I need real-time monitoring tool ), CUCM crash with HTTP error 500.

How I can correct this issue? All other pages works fine.

CUCM is BE6000 System version: 9.1.2.10000-28 Unrestricted

 

HTTP Status 500 -

type: Exception report

message:

description: The server encountered an internal error that prevented it from fulfilling this request.

exception:

javax.servlet.ServletException: com/cisco/ccm/dbl/TypeTables/TypePluginUsage
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:332)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:169)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.common.security.DoubleSubmitFilter.doFilter(DoubleSubmitFilter.java:67)
	sun.reflect.GeneratedMethodAccessor336.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:169)
	sun.reflect.GeneratedMethodAccessor335.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:475)
	sun.reflect.GeneratedMethodAccessor334.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.admin.servlets.SessionFixationPreemptorFilter.doFilter(SessionFixationPreemptorFilter.java:96)
	sun.reflect.GeneratedMethodAccessor333.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:86)
	sun.reflect.GeneratedMethodAccessor332.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)

 

root cause:

java.lang.NoClassDefFoundError: com/cisco/ccm/dbl/TypeTables/TypePluginUsage
	com.cisco.ccm.admin.forms.PluginsFindListForm.reset(PluginsFindListForm.java:47)
	org.apache.struts.action.RequestProcessor.processPopulate(RequestProcessor.java:809)
	org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:203)
	org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
	org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
	sun.reflect.GeneratedMethodAccessor24.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:169)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.common.security.DoubleSubmitFilter.doFilter(DoubleSubmitFilter.java:67)
	sun.reflect.GeneratedMethodAccessor336.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.common.security.XSSFilter.doFilter(XSSFilter.java:169)
	sun.reflect.GeneratedMethodAccessor335.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.admin.servlets.FormPostCharacterEncodingFilter.doFilter(FormPostCharacterEncodingFilter.java:475)
	sun.reflect.GeneratedMethodAccessor334.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.admin.servlets.SessionFixationPreemptorFilter.doFilter(SessionFixationPreemptorFilter.java:96)
	sun.reflect.GeneratedMethodAccessor333.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
	java.security.AccessController.doPrivileged(Native Method)
	com.cisco.ccm.common.security.ChangePasswordFilter.doFilter(ChangePasswordFilter.java:86)
	sun.reflect.GeneratedMethodAccessor332.invoke(Unknown Source)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	java.lang.reflect.Method.invoke(Method.java:597)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
	org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
	java.security.AccessController.doPrivileged(Native Method)
	javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
	org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
	org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)

 

note: The full stack trace of the root cause is available in the logs.

Labels:
0 Helpful
3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

‎11-26-2014 05:56 AM

Can you try restarting Tomcat service and see if the issue persists.

 

utils service restart Cisco Tomcat

 

HTH

Manish

Sergey Okishev
Level 1
Level 1
In response to Manish Gogna

‎11-27-2014 12:12 AM

Thank you all!

Rebooting both servers solved this problem.

0 Helpful

Israel Ramos
Level 4
Level 4

‎11-26-2014 08:06 AM

Have you tried downloading from the subscriber?

 

if that doesn't work then you can download it from:

 

https://x.x.x.x/plugins/CcmServRtmtPlugin.exe

 

-Roy

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