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CUCM/JTAPI delay in activating phones for InformaCast paging.

Mase4g638
Level 1
Level 1

Experiencing a delay of around 4 seconds for CUCM/JTAPI to activate the phones for InformaCast live audio paging.  We're configuring Resiliency on the InformaCast cluster and needed to enable JTAPI for it to function.  The CUCM, InformaCast server, and phones are all local.  Thanks

 

CUCM/JTAPI version 11.5.1

 

InformaCast 12.0.2

 

2019-01-29T14:51:19.333-0500 [Push:-pool-388-thread-50] INFO i [1 run 1] - Started device instructor for phone PhoneDescription (deviceType=427, deviceName=SEPD4, description=, devicePool=, callingSearchSpace=device_css, address=, ctiUser=InformaCast, ctiPassword=[hidden], location=, profileDescription=null, pbxDescription=)


2019-01-29T14:51:23.934-0500 [Push:-pool-388-thread-50] INFO i [1 run 1] - The response from the phone SEPD4via JTAPI is: <?xml version="1.0" encoding="UTF-8"?>
<CiscoIPPhoneResponse>
<ResponseItem URL="RTPMRx:" Data="Success" Status="0" />
</CiscoIPPhoneResponse>

2019-01-29T14:51:23.945-0500 [pool-388-thread-50] INFO c [1 run 1] - It took 4.612 seconds to activate device. DeviceInstructor for PhoneDescription (deviceType=427, deviceName=SEP, description=, devicePool= callingSearchSpace=ca--device_css, address=, ctiUser=InformaCastt, ctiPassword=[hidden], location=Loc, profileDescription=null, pbxDescription=) finished

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