CUCM network services missing after restore

[Alejandro Perez]

Hi

I have a cucm 8.0.3 appliance, i'm migrating to vmware but when i restore the backup in the vmware i lost like 20 services (network services), how can i fix it?

Thanks

[Jaime Valencia]

Where the services listed before the restore?


Sent from Cisco Technical Support Android App

[Rob Huffman · Accepted solution]

Hi Alejandro,

It sure sounds like this bug;

CSCtl82213 Bug Details	Bug #4 of 6 | < Previous | Next >

CUCM Serviceability Network Services page missing services on VMware

Symptom: Under the CUCM Serviceability webpage, Control Center - Network Services, some or all services are not displayed so they cannot be started, stopped, or restarted. Conditions: CUCM 8.x running on a VMware server. Workaround: The workaround for this defect requires TAC to access your server with a remote support account.  Open a TAC SR and reference this defect to get it fixed.

Status Fixed  Severity 3 - moderate Last Modified In Last 2 weeks   Product Cisco Unified Communications Manager (CallManager)     Technology 1st Found-In 8.0 8.5(1) 8.5(1.10000.13)   Fixed-In 8.6(0.98000.19) 8.6(0.98000.56) 8.6(0.99981.2) 8.6(1.10000.1) 8.6(1.96000.51) 8.6(1.96000.1) 8.6(0.95230.2) 8.6(1.10000.43) 8.5(1.12024.1) 1.0(0.98000.42) 8.6(1.95040.1) 8.6(1.10001.1) 8.6(1.95190.40) 8.6(1.97011.1) 8.6(1.97011.2) 8.6(1.99989.1) 9.0(0.95010.1) 8.6(0.95180.9) 8.6(1.99986.1) 8.5(1.12900.6) 8.6(1.95020.1) 8.6(1.95020.58)

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[Alejandro Perez]

Thanks Rob

i upgrade to 8.6 and the services appear again.

Greetings