CUCM Rookie

[danpiramir3]

I have been tasked with managing our existing telecom infrastructure for corporate users.  One issue came up today that I thought would be simple but I am beginning to lose hope.  How do you change the display number on the top of the screen for a 7960?

It currently shows the date. time. and ext, but we want it to show the entire number or make a correction to that number.

[htluo · Accepted solution]

There are many ways to do that.  One of them is:

1) Go to CUCM > Device > Phone

2) Find the phone you want to update.

3) Click on the directory number (DN) on the left-hand side.

4) Configure "External Phone Number Mask".  e.g. 408555XXXX (assuming you're using 4-digit extension).

Michael

http://htluo.blogspot.com

[danpiramir3]

Thank you very much as that corrected the issue and flagged for us some standard best practices.

  Does this have any impact on the entire outbound mask?