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CUCM Upgrade from 11.5 to 12.0

Hi All

 

I'm planning a CUCM upgrade from 11.5(1) SU2 to 12.0 (1) in couple of weeks

 

I've ordered the upgrade files through PUT but have questions around process and smart licensing.

 

I'm not sure if creation of smart licensing account and converting licenses needs to be done prior to upgrade or after the upgrade?

 

Also are there any tips or gotchas i need to be aware of before/during the upgrade?

Thanks

Gautam

3 Replies 3

Ashish Patel
Cisco Employee
Cisco Employee
Hi
I would advise you create the Smart Account before the upgrade so that any licenses can be put into the Smart Account. Check that one has not already been created for your organisation.
You can then connect your CUCM 12.X release to register to the Smart Software Manager in the cloud .

See this video if it helps
https://video.cisco.com/detail/video/5968404806001/create-customer-smart-account
And this link
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/212915-configure-cucm-smart-licensing-direct.html
Rgs
ashish


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Jaime Valencia
Cisco Employee
Cisco Employee

Make sure to have your Smart Account and Virtual Accounts ready before the upgrade, then you can migrate your licenses before or after, as with all previous versions, you get some time to fix any issues you might have with the licensing.

 

Aside from that, just make sure to read the upgrade guide, RN, and README from the upgrade file to plan for the upgrade.

HTH

java

if this helps, please rate

Thanks guys..I'm doing an upgrade this weekend. 

I'll update how did i go.

 

Thanks

GG

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