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CUE additional mailbox license installation issue

itistanbul
Level 1
Level 1

Hello,

I am having a problem installing additional mailbox licenses that we bough for CUE.

When I try to install the LIC file I am getting the below error:

Installing...Feature:VMIVR-VM-MBX...Failed:

% Error: New count is less than existing count

0/1 licenses were successfully installed

0/1 licenses were existing licenses

1/1 licenses were failed to install

The license file that I am trying to instal includes below:

CUEIVR_MFGINSTALL           01/20/2011 04:26:31           License was installed in the factory by Autotest Team

CUEIVR_MFGINSTALL           01/20/2011 06:32:06           License was installed in the factory by Autotest Team

L-FL-CUE-MBX-5=           04/15/2013 08:45:29           DLA sent to XXX@XXx.com

L-FL-CUE-MBX-5=           04/15/2013 08:45:29           DLA sent to XXX@XXx.com  

L-FL-CUE-MBX-5=           04/15/2013 08:45:29           DLA sent to XXX@XXx.com  

L-FL-CUE-MBX-5=           04/15/2013 08:45:29           DLA sent to XXX@XXx.com  

L-FL-CUE-MBX-5=           04/15/2013 08:45:29           DLA sent to XXX@XXx.com

L-FL-CUE-MBX-5=           04/15/2013 08:45:29           DLA sent to XXX@XXx.com  

The additional licenses that were bought recently is the 6 units 5-Mailboxes that can be seen above.

We have 200 mailboxes installed on the system as you can see below:

The current license status is below:

License Store: Primary License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 200 /200

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 10 /10

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 600 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

Any idea why am I getting that error message?

Thanks in advance.

1 Accepted Solution

Accepted Solutions

testeven
Cisco Employee
Cisco Employee

HI,

The above indicates that, current license is for 200 mailboxes and you want to add 5 mailboxes more. The problem is that 5 is lower than 200 and CUE will reject the installation.

CUE by design does not add licenses together, it just picks up the license with the highest count and rejects the new additional license with the message below:

" % Error: New count is less than existing count "

CUE doesn't combine licenses itself, so it needs a file for the 205  mailboxes together on a same license to be installed. You can email licensing@cisco.com and explain the problem so they can issue a license for you.

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

View solution in original post

4 Replies 4

testeven
Cisco Employee
Cisco Employee

HI,

The above indicates that, current license is for 200 mailboxes and you want to add 5 mailboxes more. The problem is that 5 is lower than 200 and CUE will reject the installation.

CUE by design does not add licenses together, it just picks up the license with the highest count and rejects the new additional license with the message below:

" % Error: New count is less than existing count "

CUE doesn't combine licenses itself, so it needs a file for the 205  mailboxes together on a same license to be installed. You can email licensing@cisco.com and explain the problem so they can issue a license for you.

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

Hello,

Thanks I sent a mail to licensing. Let's see how they will reply.

On the other hand the below is from Cisco Documentation (Software Activation for Cisco Unity Express 7.1 and Later Versions - Page15)

Adding More Mailboxes, Ports, IVR Sessions, and TimeCardView Users

When you buy licences for additional features on Cisco Unity Express 7.1 or later versions, the licences are available only in the increments shown below. These licenses are the same for all supported devices. See the Release Notes for Cisco Unity Express for a list of supported devices. The following types of licenses are available:

•Mailboxes (available only in increments of five)

•Ports (available only in increments of two)

•IVR (available only in increments of two)

•TimeCardView users (available only in increments of one)

The corresponding SKUs for these licenses are:

•FL-CUE-MBX-5

•FL-CUE-PORT-2

•FL-CUE-IVR-2

•FL-TCV-USER-1

To determine the total quantity of licenses you need, multiply the incremental quantity from the name of the CSL license with the explicit quantity of increments that you want to purchase. For instance, FL-CUE-MBX-5 represents an incremental quantity of five mailboxes. If you select an explicit quantity of four for the FL-CUE-MBX-5 feature, the total quantity will be five times four, or 20.

According to above I should be able to add additional licenses for mailbox but somehow it is not working.

Regards,

Batuhan

Hello again,

I wrote to licensing@cisco.com explaining the situation. They have issued a cumulative license. I installed it and it worked.

Thanks,

Batuhan

I understand what you are saying, but on various occasions I've increased the CUE license count with a license file count smaller than what it was installed, and it worked. I suspect that there is more factors causing the problem that OP had.