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CUEAC cannot show all the users on the directory

Telindus Espana
Beginner
Beginner

Hello guys,


I have the following scenario :


1 cluster of CUCM with version 7.1.5.10000-12

1 CUEAC Server with version 8.6.1.9 , console run with version 8.6.1.595.


I have integration between a microsoft ldap server and CUCM .

The CUEAC imports all the contact from CUCM via Directory synchronization ,the issue is that i cannot see all the contact from CUCM in the directory of the console.

I download the OPR logs from console and i dont see any errors, but the ldap plug in logs from CUEAC shows all the users but when i go to console i cannot see it .

I resynchronize few times and i see that cueac import the user by part .eg .firt name,last name ,directory number."

Somebody can give an idea or help me with that issue?

PD:  I dont have any rules created.

Regards

3 Replies 3

Tommer Catlin
VIP Alumni
VIP Alumni

What are you licensed for in CUEAC?        

jamgale
Participant
Participant

Check that the End User in the UCM has a Telephone Number set, without this it will not show in CUEAC

John Lukes
Beginner
Beginner

We have had issues when the IP Phone field in not populated with the extension number in the LDAP records for the users..

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