We have a site that has 2 receptionists. Each receptionist has their own Attendant Console and seperate CUEAC login. The way it is set up now is that calls will roll to console 1 and then overflow to console 2 after:
- Max calls > 2
- Wait time overflow > 45 seconds
- Console 1 is not logged in
Is there a better way to set this up? I'd like inbound calls to ring both Attendant Consoles -
Any help is apprecriated,
Thanks,