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CUPC 8.6.3/Presence 8.5.2 Incoming call window does not appear

SuperGenius
Level 1
Level 1

Updated CUPC client to 8.6.3 on a Windows 7 32-bit workstation.  When a incoming call is placed, the incoming call windows to answer or send to VM is not appearing.  On the Show server health from the Help menu is showing all green.  Is there a setting I am missing to get this feature back?

7 Replies 7

tonyperla
Spotlight
Spotlight

Is the framework device registered within CM?

Make sure at the bottom of the client that the correct device is selected for call control -

Please rate helpful posts
Thanks,
Tony