12-22-2011 06:53 AM - edited 03-19-2019 04:09 AM
I am receiving the following errors on my CUPC client:
* Device Error. Could not connect to Device Provider. [1201]
* A device initialization error has occurred. Could not connect to Device Provider. [1201]
I have ensured that the CCMCIP setting is in place as posted in this thread: https://supportforums.cisco.com/thread/2093573
I also set the Registry Key and checked the Certificate Expiration as suggested in this thread: https://supportforums.cisco.com/thread/2030254
Still no dice. Other users are working with CUPC 8.x clients without issue (somehow even without the CCMCIP setting). My CUPC client shows when I am on the phone, so that piece is working. My phone has my user ID associated with it, and my User ID has my phone as a CTI controlled device. My device has CTI control allowed, and my User ID is in the Standard CTI group. Not sure what else I am missing.
Solved! Go to Solution.
12-22-2011 01:56 PM
CUPS 8.5(3), which, according to Cisco, it is supported:
12-22-2011 02:09 PM
Interesting scenario
A short explanation
When you login to your CUPC you get the list of all the devices that this user is supposed to control by logging in to CCMCIP service. You login with the same credentials you provided when you logged in to your CUPC. In 6.1.2 the CCMCIP service is case sensitive although callmanager is not and hence you can partially login
Meaning you can see the 'on the phone' status while you are on the phone, but you cannot control the deskphone since you cannot login to CCMCIP.
In order to get a fix you need to upgrade to 6.1.4.1000-10
That's another reason to upgrade. Btw where did you get the above compatibility matrix? The release notes of 8.5 are pretty clear that the only 6.1(3) and above is supported.
Anyway glad we could solve this one
Regards,
Christos
12-22-2011 02:17 PM
Yes, we are planning a migration to 8.6, so it was decided to not spend any time on upgrades. The compatibiltiy matrix came from here:
Thank you everyone for your help!
12-22-2011 02:21 PM
Ah ok. This matrix refers to the CUP server not to the CUPC client
Anyway, glad we could help on this one!
Christos
12-22-2011 02:22 PM
Good point. Guess we lucked out since it seems to be working as is.
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