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CUPC DTMF to IVR/AA

eemge
Level 1
Level 1

Running CUPC 8.5.3. Found that when in softphone mode digits from dialpad are not sent when connected to an external IVR/AA. Is this typical of CUPC?

1 Reply 1

michael-luo
Level 1
Level 1

It's a common issue on SIP client with IVR system.  Depending on the configuration, you might need a transcoder to do in-band / out-of-band translation for DTMF.

Michael