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CUPC - "Phone Error. Could not place call because you have no audio device or sound card."

schaloux1
Level 1
Level 1

Periodically throughout the day, CUPC will not make or receive calls, but instead presents a dialog box with the message "Phone Error. Could not place call because you have no audio device or sound card."  See attachment.

Signing out of and back into CUPC resolves the issue temporarily.

I have version 8.6.2 installed and I'm using a USB headset.

Does anyone know what might be causing this?

2 Replies 2

emaurer99
Level 1
Level 1

Hi Steve,

I have users reporting this as well with Jabra GN 2000 headsets. They claim using a different headset resolves it which I'm waiting to confirm but I was wondering if you were able to figure this out.

Thanks

Erik

Thanks for the reply. 

I am using the Jabra GN 2000 headset as it turns out and my local support people have come to the same conclusion.  I haven't replaced it yet, but will now that you've voiced that same.

Steve