CUPS 8.0(3) Cisco UP XCP XMPP Federation Connection Manager Will Not Start

[jonathandomen]

Hello,

We have a CUPS 8.0(3) one server cluster that we have installed.  I am unable to start the Cisco UP XCP XMPP Federation Connection Manager.  It says started successfully and then it just stops.  I have Federation turned on and have No TLS set to make sure certificates aren't the problem.  Every other possible service on the box is running with no problem.  I have a TAC case open but it's been open for almost a month and it seems like we've made no progress so I figured I would try here to see if anyone else is seeing this problem.  Any help is much appreciated.

Thanks,

Jon Domen

Bryant University

[brian-schultz]

I'm having the exact same issue.  Were you able to get this resolved with TAC?

Thanks,

Brian

[jonathandomen]

Hi Brian,

I did contact TAC and unfortunately, the only way I was able to resolve it was I had to rebuild the entire server from scratch.

Jon Domen

Bryant University

[brian-schultz]

I upgraded to 8.0(4) last night and now the service started just fine.