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Dialed Number Analyzer

Hi im trying to install DNA plugin on a CM 4.2 , but im having the

following error 1607 : Unable to install Installshield Scripting Runtime

,

anyone knows why?

Thanks in advance

Cesar.

1 Accepted Solution

Accepted Solutions

phooghen
Cisco Employee
Cisco Employee

To resolve this issue, see whether the Cisco Security Agent (CSA) service is running. If so, stop it from the Services Control console and re-run the upgrade.

To access the Services Control console, go to Start > Control Panel > Administrative Tools > Services. With the proper permissions, you can start, stop, pause, resume, or disable a service from this management console.

Pierre.

View solution in original post

2 Replies 2

phooghen
Cisco Employee
Cisco Employee

To resolve this issue, see whether the Cisco Security Agent (CSA) service is running. If so, stop it from the Services Control console and re-run the upgrade.

To access the Services Control console, go to Start > Control Panel > Administrative Tools > Services. With the proper permissions, you can start, stop, pause, resume, or disable a service from this management console.

Pierre.

Thanks a lot!!!!

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