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Emergency call routing

sgtrm291919
Level 1
Level 1

Customer is requesting the following call manager configuration:

1. Local 911 call routing

2. Someway to do a three way group bridge that is initiated by the call to the 911 line. Expected behavior is this: Party A calls 911, parties B,C,D all receive a call on their phones. Party B,C,D phones do not stop ringing until they have each individually picked up and joined the line.

3. There does exist Cisco Emergency Responder which seems interesting, I am mot sure how much it cost or if it includes the capabilities I described in number 1 and 2.

4 Replies 4

Based on  expected behaviour, it can be a achieved by hunt group.

 

 



Response Signature


TONY SMITH
Spotlight
Spotlight

Just to clarify the requirements, it sounds like you wants is a call to 911 to initiate a conference with five participants - the original caller (Party A), the 911 service and these additional phones parties B C and D.  Is that correct?  Or do you want B, C and D to listen but not participate?

That is correct, on the afnet they have software that does this.
We could not find anything on the cisco call manager.

Jaime Valencia
Cisco Employee
Cisco Employee

You can configure your call routing as you wish, but there is no way to do the 2nd requirement with CUCM, nor it has a way to keep ringing a phone indefinitely. 

 

You can see the CER features in the datasheet.

HTH

java

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