Enhanced&Connect / Jabber Softphone

[Agor85]

Hello,

I have a challenge with the functionality between E&C and the Jabber Softphone.

When a user logs out of his Jabber Softphone, I would like to utilize the "Forward unregistered" Feature and forward to Voicemail. But as the Line is also linked to the E&C device, it does not work.

The E&C device is always registered, even if no phone number has been associated to it via Jabber Client. 

How do I get this working, so I can use the "Forward unregistered" - Feature? Is there a parameter, which let the E&C be unregistered, if if no remote number is assigned to?

Thanks for helping.

[Manish Gogna]

Hi,

As per the following guide

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4D2F1D0_00_cisco-jabber-for-windows-97/JABW_BK_C4D2F1D0_00_cisco-jabber-for-windows-97_chapter_0111.pdf

Using CTI Remote Devices with the Client : If a user is signed in to the client and sets a remote device as active, that device rings when the user receives incoming calls. Additionally, the client routes outgoing calls to the active device when the user is signed in. If a user is not signed in to the client, and that user receives an incoming call to the directory number, all devices set as remote destinations ring.

HTH

Manish

[Agor85]

Hi Manish,

okay. So if CUCM routes calls then to all devices, the "Forward Register" should work, shouldn't it?

As the user has only a softphone and the CTI RD - both are not available. However, I get an busy signal, when I call this user. If I remove the CTI RD device from the line and leave Jabber signed out. I get redirected to Voicemail.

I just would like to make sure, this works as designed. 

Thanks & Rgds