Error when updating Mobile Connect Schedule for Remote Destination

[Lamar Demby]

On UCCM ver 8, I'm getting an error everytime I attempt to set the Ring Schedule for Mobile Connect when configuring a Remote Destination.

Error = Update failed. [10612] End user for TimeSchedule and TODAccess must match

This problem seemed to start after we were having an issue with the Remote Destination not working intermittently and we recreated the profile.  If I leave the Ring Schedule set for "All the Time" and update, the error does not occur.  It only happens when I specify a time.  My time settings are Friday only, from 8:30 to 16:30; Time Zone = (GMT-5:00) America/New York.

I do not have any TimeSchedule/TODAccess setup for End Users (that I know of), so not sure where to check this setting if it exists.  The phone type for this setup is the 9971 (sip).  We have other users using Remote Destination on this same model phone without an issue.

[Lamar Demby]

The problem was that the todaccesssetting table was missing an entry for that user's time schedule so it was failing to update.  The problem was resolved by simply deleting/recreating the Remote Destination and Remote Destination profile.