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External calls not to going to voicemail when unanswered, forward to standard cisco greeting instead.

mfaccin
Beginner
Beginner

Hi,

 

i have one particular user who this effects. Everything seems to be set up correctly in the Call Manager and Unity. Internal calls DO go to voicemail, but external calls are routed to the standard cisco greeting, with no option to leave a voicemail. I have attached a screenshot of the settings, and have crossed referenced them with a known working device. Am i missing something?

 

Thanks in advance!

1 Accepted Solution

Accepted Solutions

Add the persons E.164 number as an Alternate Extension within their Unity account.  Test and see if that works.

 

 

Tony

Please rate helpful posts
Thanks,
Tony

View solution in original post

7 Replies 7

Hi,

The number of the extension in CUCM is the same at CUC?

Regards

Leonardo Santana

Regards
Leonardo Santana

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