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External calls not to going to voicemail when unanswered, forward to standard cisco greeting instead.

mfaccin
Beginner
Beginner

Hi,

 

i have one particular user who this effects. Everything seems to be set up correctly in the Call Manager and Unity. Internal calls DO go to voicemail, but external calls are routed to the standard cisco greeting, with no option to leave a voicemail. I have attached a screenshot of the settings, and have crossed referenced them with a known working device. Am i missing something?

 

Thanks in advance!

1 Accepted Solution

Accepted Solutions

Add the persons E.164 number as an Alternate Extension within their Unity account.  Test and see if that works.

 

 

Tony

Please rate helpful posts
Thanks,
Tony

View solution in original post

7 Replies 7

Hi,

The number of the extension in CUCM is the same at CUC?

Regards

Leonardo Santana

Regards
Leonardo Santana

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Yes both ext are the same in each.

tonyperla
Enthusiast
Enthusiast

In addition to what Leonardo mentioned, you can also go into RTMT for UCxN and use the port monitor functionality.  Then place a test call to the extension in question and see how its coming into UCxN and it more than likely being modified.  Do you happen to have Alternate E.164 extensions enabled in UCM?

 

Thanks

tony

Please rate helpful posts
Thanks,
Tony

I can test that. The user does have a E.164 Alternate Number configured as well.

Add the persons E.164 number as an Alternate Extension within their Unity account.  Test and see if that works.

 

 

Tony

Please rate helpful posts
Thanks,
Tony

Thank you this worked! I added the persons E.164 number as an Alternate Extension within their Unity account, placed a test call from an outside line, and it went to their VM. 

 

Thank you again!

Hi,

Check this link:

https://community.cisco.com/t5/ip-telephony-and-phones/e164-cucm-cuc/td-p/3381537

Regards

Leonardo Santana

Regards
Leonardo Santana

*** Rate All Helpful Responses***
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