i have one particular user who this effects. Everything seems to be set up correctly in the Call Manager and Unity. Internal calls DO go to voicemail, but external calls are routed to the standard cisco greeting, with no option to leave a voicemail. I have attached a screenshot of the settings, and have crossed referenced them with a known working device. Am i missing something?
Thanks in advance!
Solved! Go to Solution.
In addition to what Leonardo mentioned, you can also go into RTMT for UCxN and use the port monitor functionality. Then place a test call to the extension in question and see how its coming into UCxN and it more than likely being modified. Do you happen to have Alternate E.164 extensions enabled in UCM?