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Fax line goes to general greeting

KP-Lewis
Level 1
Level 1

Got an odd issue. We have an FXS card with our fax number of 0267. When we call the number, it will go to a general greeting. I don't know why the line is being forwarded to the general voice greeting. We haven't messed with any settings on the FXS but we did create a new auto-attendant recording for our general number. However, we were careful not to use any number that was using the 0267 number. 

 

I have attached a doc that shows the setup. 

 

 

8 Replies 8

Stephanie Knoop