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Finesse Integration with CRM db

mhd.barazi
Level 1
Level 1

Hello,

Please can you advise about this issue:

I want to integrate a virgin finesse with CRM database to get the customer info and to show it when the agent receives a call.

What is the best method, as i find to applicable ways , 1st: to get the information directly from the database using database function in CCX editor, or 2nd: to build a java API to integrate the database with CCX editor, as the API generates XML file which is readable from ccx editor.

thanks,

1 Accepted Solution

Accepted Solutions

Create your own web based application and then just map its hosting url with the one in the gadget so it'll appear in!

View solution in original post

3 Replies 3

Dear,

The best thing is to build either "Embedded Web App" or "PopUP" Gadgets.

And there's a ready made samples from Cisco you can find in below:

https://developer.cisco.com/site/finesse/

Hello Rida,

Thanks for your answer, did you mean i have to put the code into java script code which built the Embedded web app to integrate it with CRM db?

Create your own web based application and then just map its hosting url with the one in the gadget so it'll appear in!