I have a question regarding forwarding extensions to an information line.
I have several departments (library, hr for example) who want to forward their main number to their information lines when no one will be available to answer the phone or after they are closed. The information line is setup in Unity as a system call handler (with it's own DID) that normally just gives information. When I try to forward my phone to one of these and then call it, the call goes to my voice mailbox instead.
Anyone else have this issue?