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Getting fast busy when dialing VM pilot on the phone CUCM/CUE

shivani.sharma
Level 1
Level 1

Hello,

 

I recently setup a SCCP integration between CUCM 11.5 and CUE 11.5. I have a phone registered to CUCM and when I call the phone it goes to the "opening greeting" and then I press the extension (3763247) number followed by # and then able to leave a message in the voicemail box of this extension. The phone gets MWI indicator, but when I try to access the message from the phone by pressing the message button or by dialing the VM pilot number (8060) it gives me a fast busy. I ran the DNA on the CUCM and below is the result. According to the results, everything looks okay, but I dont see CUCM trying to dial out to CUE when I run RTMT and monitor CUE ports and then dial the 8060 VM pilot number. Does anyone know how I can troubleshoot this issue? Is there a way I can do capture of what flow is actually happening when the VM pilot is dialed by this phone and why its not working?

 

  • Results Summary
    • Calling Party Information
      • Calling Party = 3763247
      • Partition = TEST-Internal:PSTN:VM-Pilot
      • Device CSS =
      • Line CSS = TEST-CSS
      • AAR Group Name =
      • AAR CSS =
    • Dialed Digits = 8060
    • Match Result = RouteThisPattern
    • Matched Pattern Information
      • Pattern = 8060
      • Partition = VM-Pilot
      • Time Schedule =
    • Called Party Number = 8060
    • Time Zone = Etc/GMT
    • End Device = Cisco-UM1-HL
    • Call Classification = OnNet
    • InterDigit Timeout = NO
    • Device Override = Disabled
    • Outside Dial Tone = NO
  • Call Flow
    • Hunt Pilot :Pattern= 8060
      • Positional Match List = 8060
      • DialPlan =
      • Route Filter
        • Filter Name =
        • Filter Clause =
      • Hunt Forward Settings
        • Forward Hunt No Answer
        • Forward Hunt Busy
        • Maximum Hunt Timer =
      • Call Classification =
      • PreTransform Calling Party Number = 3763247
      • PreTransform Called Party Number = 8060
      • Calling Party Transformations
        • External Phone Number Mask = NO
        • Calling Party Mask =
        • Prefix =
        • CallingLineId Presentation = Default
        • CallingName Presentation = Default
        • Calling Party Number = 3763247
      • ConnectedParty Transformations
        • ConnectedLineId Presentation = Default
        • ConnectedName Presentation = Default
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits Instruction = None
        • Prefix =
        • Called Number = 8060
    • Hunt List :HuntListName= Cisco-UM1-HL
      • Line Group :LineGroupName= CiscoUM1-LG
        • Directory Number :DN= 3763247
          • Partition = VM-Ports
          • TypeCFACSSPolicy = Use System Default
          • Call Classification = OnNet
          • Device :Type= Cisco Voice Mail Port
            • Device Status = UnKnown
            • Device Name = CiscoUM1-VI1
            • Ignore Presentation Indicators = Disabled
            • Logged Into Hunt Groups = Enabled
            • Alerting Name =
            • Dual Mode = Disabled
            • Automated Alternate Routing (AAR)
              • AAR Group Name =
              • AAR Calling Search Space =
              • AAR VoiceMail Status = Disabled
              • AAR Destination Mask =
              • AAR Prefix Digits =