At new office, we want to setup unified communication - business edition for 100 user. For planning, designing and ordering, i need some guidance.. some good document reference etc. For planning, i am considering, switching infrastructure with PoE, ISR router with SRST (need 40 concurrent call capacity) and mid-range price phone instruments. We have about 10 member of tech support staff who will need basic call center feature. I guess, out of box feature of hunting group with user's presence will be fine.
Any suggestion, comments, document will be very helpful.
You need to talk to a Cisco partner for this. There is no way for us to properly qualify a design on a forum post. Off the top of my head I would say 2960S switches, 2951 ISR, 7945G phones, and a BE6k appliance with UWL Standard. CCX would be an optional line item if you want more than a hunt group.
All of the ordering guides are confidential to partners only so I can't give you links to those; you won't have access. Otherwise reviewing the product data sheets is probably your best option short of contacting a partner. Keep in mind you'll have to work through a partner to order this anyways so avoiding one is just making your life harder.