If i have the extension number of User Device profile (And the UDP name). How can i find the SEP device name of the phone the user is logged into. Easy in CM4.x by doing a Route Plan Report and entering the Extension number, but in CM6 this only provides the UDP. Any ideas, without having to call the extension and asking the user to find the information in 'Settings'. I have a need to reset just that 1 phone.
Solved! Go to Solution.
If the user is logged-in, then you find the SEP device by searching for the phone by the DN of the UDP.
Under Device/Phones, select find, and find by extension and enter the DN of the UDP. If the user is logged-in, the search should return the SEP device, then you can reset it.
Hope this helps.