How to enable Extension Mobility on Cisco 7945 at Contact Center

[Arjun Kamble]

Hi All,

Hope you all are doing well, We have a contact center environments, where we are unable use Extension mobility function for agent login. we have enabled EM service and subscribed serviceability feature. We can see EM services on phone, but unable to select EM service and it is not asking or prompting for user id and Password. So please help me to activate it properly.

Cisco Phone Model: Cisco 7945

Note: Please find attachment, you will understand the issue. Only exit option is available on display.

Thank you in advance.

Thank You,

Arjun Kamble

Telecom Engineer

[Mohammed Khan · Accepted solution]

Verify the URL on the phone service is right.

Check if you are able to access the URL on browser

Try restart Cisco Tomcat Service

[Deepak Rawat · Accepted solution]

Please verify your configuration again as per below document:

http://www.voicecerts.com/2010/06/step-by-step-guide-to-configuring.html

Regards

Deepak