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How to get a new license for expressway in cisco software portal ?

Meddane
Rising star
Rising star

I am planning to install a new Cisco Expressway-C and restore the backup from old server. Since the license is tied to serial number. How to get / generate a new license for the new Expressway-C in Cisco Software Portal? Or do I need to contact Cisco team?

License.PNG

 

2 Accepted Solutions

Accepted Solutions

TechLvr
Participant
Participant

@Meddane Only Cisco license team can help re-host your licenses. 

View solution in original post

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

From 12.6 version you need to install license if the customer has RMS,Room/Desk registration licenses. if expressway is used for MRA you don't need any licenses as @Roger Kallberg mentioned.

 

For any license rehosting contact GLO by Opening  a licensing case by login to https://mycase.cloudapps.cisco.com/case.

You dont need a serial number or support to open a licensing case.

Screenshot 2022-09-26 101211.png

 

 



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View solution in original post

9 Replies 9

TechLvr
Participant
Participant

@Meddane Only Cisco license team can help re-host your licenses. 

Many thanks my friend

@TechLvr  How to contact Cisco license team? 

@Meddane You’re welcome. You can create a regular case, just like you would for a TAC case. The request will go the right team as far as you add a subject and a description that pertains to licensing. 

From https://www.cisco.com, go to Support > Contact Support > Open a new case / or Contact TAC by Phone.

@TechLvr  it s straight forward.thanks once again for your help.

@TechLvr  it s straight forward.thanks once again for your help.

Roger Kallberg
VIP Expert VIP Expert
VIP Expert

What functionality are you using on the Expressway? If it is MRA it doesn’t require any licenses from a certain version. What this version is is clearly mentioned in documentation, its 12. something.



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@Roger Kallberg  I didnt yet check the license Expressway C. But I am sure that the customer purchased some licenses.

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

From 12.6 version you need to install license if the customer has RMS,Room/Desk registration licenses. if expressway is used for MRA you don't need any licenses as @Roger Kallberg mentioned.

 

For any license rehosting contact GLO by Opening  a licensing case by login to https://mycase.cloudapps.cisco.com/case.

You dont need a serial number or support to open a licensing case.

Screenshot 2022-09-26 101211.png

 

 



Response Signature


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