How to get a new license for expressway in cisco software portal ?

[Meddane]

I am planning to install a new Cisco Expressway-C and restore the backup from old server. Since the license is tied to serial number. How to get / generate a new license for the new Expressway-C in Cisco Software Portal? Or do I need to contact Cisco team?

[TechLvr · Accepted solution]

@Meddane Only Cisco license team can help re-host your licenses. 

[Meddane]

Many thanks my friend

[Meddane]

@TechLvr  How to contact Cisco license team? 

[TechLvr]

@Meddane You’re welcome. You can create a regular case, just like you would for a TAC case. The request will go the right team as far as you add a subject and a description that pertains to licensing. 

From https://www.cisco.com, go to Support > Contact Support > Open a new case / or Contact TAC by Phone.

[Meddane]

@TechLvr  it s straight forward.thanks once again for your help.

[Meddane]

@TechLvr  it s straight forward.thanks once again for your help.

[Roger Kallberg]

What functionality are you using on the Expressway? If it is MRA it doesn’t require any licenses from a certain version. What this version is is clearly mentioned in documentation, its 12. something.

[Meddane]

@Roger Kallberg  I didnt yet check the license Expressway C. But I am sure that the customer purchased some licenses.

[Nithin Eluvathingal · Accepted solution]

From 12.6 version you need to install license if the customer has RMS,Room/Desk registration licenses. if expressway is used for MRA you don't need any licenses as @Roger Kallberg mentioned.

For any license rehosting contact GLO by Opening  a licensing case by login to https://mycase.cloudapps.cisco.com/case.

You dont need a serial number or support to open a licensing case.

2.12.0.0