05-26-2016 09:57 PM - edited 03-19-2019 11:09 AM
Is there any way to trace Dropped calls in CUCM ?
Thanks
05-26-2016 10:37 PM
05-26-2016 10:56 PM
How , I tried for that,, can you guide me
05-26-2016 11:06 PM
For cdr you may pull the cdr reports by extension and check the Termination cause code as per the following table
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_6_1/cdrdef/cdradmin/cdrcodes.html#wp1062368
I cannot get into explaining the traces as it is a vast subject. Traces can be SCCP , SIP , MGCP or H323 based and all of them would have diff signaling and complexity based on call flow. You can search online for sample trace scenarios and testin your lab setup to make it easy to understand. You can start by first checking the following link on how to gather traces
https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr
HTH
Manish
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: