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Hunt group config - Not ringing when line is active

cmoore
Level 1
Level 1

Hello,

I have two hunt groups which were already configured when I took over the role of voip admin, I've since added some phones to these groups and I've been made aware of some strange behaviour that I can't quite figure out.

  • When the group line rings all the phones ring as expected.
  • If the group line rings when one of the pre-existing phones is already on a call, that phone still rings allowing the user to switch to the new call if needed.
  • If the group line rings when one of the phones I've installed is already on a call, that phone does NOT ring, and even if the user hangs up the phone they can not pick up the new call.

Obviously I've just misconfigured these new phones but when comparing their config to existing lines I can't find the difference and thus I turn to you learned and educated administrators in hopes for enlightenment.

I am using CUCM 11.5.1.10000-6 and PCP Version 11.2

Thank you.

1 Accepted Solution

Accepted Solutions

Brandon Buffin
VIP Alumni
VIP Alumni

Check the busy trigger under Multiple Call/Call Waiting Settings in DN config.

Brandon

View solution in original post

2 Replies 2

Brandon Buffin
VIP Alumni
VIP Alumni

Check the busy trigger under Multiple Call/Call Waiting Settings in DN config.

Brandon

That was exactly it, thank you so much!