08-21-2019 09:10 AM - edited 08-21-2019 09:18 AM
I noticed new users are not being assigned to IM&P servers. When trying to assign them to a presence server in CUCM I received an error stating "Update failed. Cannot assign a user to a server that is not in a valid state".
On the IM&P servers there is an error stating "An automatic failover has been initiated due to the peer node being down" on the same day there was a network hardware failure in the core. In CUCM > System > Presence Redundancy Groups for IM&P it shows node 1 as "Running in Backup Mode" and node 2 as "Taking Over". Both reasons state "Peer Down".
They appear to be stuck in this state, and I can't find a document on how to best manually force them back. I assume it would be as simple as restarting some service(s) but I'm not sure which one(s).
Solved! Go to Solution.
08-30-2019 07:25 AM
08-22-2019 06:39 AM
08-22-2019 06:42 AM
Hello Chris,
Could you please share outputs.
CUCM PUB>>
utils dbreplication runtimestate
Show network cluster
utils diagnose test.
Utils service list
Presence Node PUB->>
utils diagnose test
utils service list
08-30-2019 07:25 AM
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