Installation fails for CUCM subscriber 10.5: exceeds 3600 seconds limit

[Kirill Klimakhin]

I am attempting to install a subscriber CUCM server on a brand new UCS C220 M3BE. The installation of the publisher went perfectly fine, when I am installing the subscriber, I get the following message:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.
Command "/opt/cisco/install/bin/pmNormalizeGeneric/etc/opt/cisco/install/component_install_cmd_list" has exceeded timed threshold of 3600 seconds
The system will now halt.
continuing will allow you to dump diagnostic information before halting.

I found the following: https://tools.cisco.com/bugsearch/bug/CSCti73841

But that is referencing an old bug. I am installing from the following ISO: Bootable_UCSInstall_UCOS_10.5.1.10000-7.sgn

Any ideas?

[Aman Soi]

Hi,

Never came across this error.

Please check for the below info:

a.Is Subscriber added in Pub?

b. Is NTP syncronised on Pub ? you can check on PUB by running utils ntp status

regds,

aman

[Kirill Klimakhin]

The failure occurs after networking validation between the new server and the publisher. 

The subscriber is added and NTP is okay.

[vladmcisco]

Not sure how OVA template change fixed the problem.

I had the same issue and problem was clock difference between ESXi hosts running Pub and Sub. Once I synced both ESXi hosts to NTP, Sub install went through fine.

[Tonny_EPS]

I had this same problem and the solution was indicated by vladmcisco

[Kirill Klimakhin]

Important to note - I was using the BE6K C200 option in the OVA selection. 

I tried it a few more times and it failed the same way every time. 

I picked a larger (10,000 users) OVA selection and everything installed without a problem. 

[Amit23]

hello,

i am getting error when installing cucm 10.5.2.10000-5 on publisher:

[Venkatesh Perumal]

Time sync issue between VMHost & VM Instance during M1 migration

CSCur94973

Description

Symptom:
Upgrade times out with the error:

Command "/opt/cisco/install/bin/pmNormalizeGeneric /etc/opt/cisco/install/component_install_cmd_list" has exceeded timed threshold of 3600 seconds

Conditions:
Migration from 6.1(5)/7.x/8.x/9.x/10.0(1)/10.5(1) to 10.5(2)

Workaround:
Disable the VM's ntp sync with the ESXi host using the workaround mentioned in the below link:http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1189
Alternate workaround would be to configure ESXi server & CUCM publisher to point to same NTP server.

Further Problem Description:
Due to the symptoms, we see upgrade failures.

https://tools.cisco.com/bugsearch/bug/CSCur94973

[limestone]

This worked for me.  I had a CUCM 11.0.1.21900-11 installation fail.  I followed procedure #2 on the VMware KB article & attempted the installation again.  Worked perfectly.  Thanks!