IP-Phone 7965 Web-based Agent through the button on th phone doesn't work

[massimiliano.mariani1]

Hi All,

The web-based service directly on the phone doesn't work answering "Agent is not active, try with another agent". The day before was working fine.

Thanks for support,

Max

[Chris Deren]

You need to let us know what system this is on. Is this with UCCX or UCCE, what version, is this Finesse agent desktop, something else?

[massimiliano.mariani1]

Hi Chris,

Is a UCCX and Yes, is Finesse agent desktop. This service include a specifc URL towards an Cisco MCS IVR, Announcements are working fine, but we are not able to login on this Server, probably for this reason that IPCC Login Service doesn't work.

Thanks

Max

[Chris Deren]

Can you post a screen shot of the error and provide the full URL you are using?

[massimiliano.mariani1]

Hi Chris,

Problem has been solved restarting the UCCX server. Anyway, I enclose you the screenshot error.

Thanks

Max