09-13-2012 12:42 AM
Hello,
I am trying to setup an iphone as mobile phone device together with a SMB UC540 system. the System has the newest IOS installed (Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M4b). Normal telephony with several 7965 und 7945 works without problems.
Now our customers wants to use his IPhone as a phone device. So we configured the UC540 according to http://www.ccierants.com/2011/05/finally-cisco-mobile-81-supports-cme-86.html the customer installed Cisco Jabber (since Cisco Mobile 8.1 is not available anymore) and entered Device ID, TFP Server and username/pw....
The configuration (parts of it) on the UC450 looks like this:
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
sip
bind control source-interface BVI100
bind media source-interface BVI100
registrar server expires max 1200 min 300
no update-callerid
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
!
voice register global
mode cme
source-address 172.19.15.1 port 5060
max-dn 10
max-pool 10
authenticate register
hold-alert
tftp-path flash:
create profile sync 0204580672223416
!
voice register dn 1
number 25
call-forward b2bua busy 88
call-forward b2bua noan 88 timeout 20
call-forward b2bua unregistered 88
name Michael Hamann
no-reg
label 25
!
voice register pool 1
registration-timer max 720 min 660
id mac 1234.5678.9100
session-transport tcp
type CiscoMobile-iOS
number 1 dn 1
dtmf-relay rtp-nte
username hamann password 12345
codec g711ulaw
!
------------
The IP interfaces look like this:
UC540#show ip int brief
Interface IP-Address OK? Method Status Protocol
FastEthernet0/0 unassigned YES NVRAM administratively down down
In0/0 172.19.16.2 YES unset up up
Vlan1 unassigned YES unset up up
Vlan100 unassigned YES unset up up
NVI0 unassigned NO unset up up
BVI1 192.168.200.91 YES NVRAM up up
BVI100 172.19.15.1 YES NVRAM up up
Loopback0 172.19.16.2 YES NVRAM up up
the tftp Server is bound to BVI100. A debug shows that the IPhone reaches the tftp server and gets his configuration file. But when the phone tries to register via SIP I get the following debug messages (debug ccsip messages):
----------------
001981: Sep 13 06:27:53.434: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 192.168.220.5:59997;branch=z9hG4bK57e47025
From: <sip:25@172.19.15.1>;tag=000000000000001728568569-4850c52f
To: <sip:25@172.19.15.1>
Date: Thu, 13 Sep 2012 06:27:53 GMT
Call-ID: 00000000-0000000b-3838095b-66ee5232@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 129 REGISTER
Content-Length: 0
001982: Sep 13 06:27:53.482: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 192.168.220.5:59997;branch=z9hG4bK57e47025
From: <sip:25@172.19.15.1>;tag=000000000000001728568569-4850c52f
To: <sip:25@172.19.15.1>;tag=1D19CF30-CD5
Date: Thu, 13 Sep 2012 06:27:53 GMT
Call-ID: 00000000-0000000b-3838095b-66ee5232@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 129 REGISTER
Content-Length: 0
001983: Sep 13 06:27:53.482: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 192.168.220.5:59997;branch=z9hG4bK2ec1b5c0
From: <sip:25@172.19.15.1>;tag=000000000000001728568569-4850c52f
To: <sip:25@172.19.15.1>;tag=1D19CF2C-738
Date: Thu, 13 Sep 2012 06:27:53 GMT
Call-ID: 00000000-0000000b-3838095b-66ee5232@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 128 REGISTER
WWW-Authenticate: Digest realm="bitconsulting",nonce="ACBAE8F002E8FB1E",algorithm=MD5,qop="auth"
Content-Length: 0
001984: Sep 13 06:27:58.110: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REFER sip:172.19.15.1 SIP/2.0
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK4da4a08d
From: <sip:000000000000@192.168.220.5>;tag=000000000000001815e09326-4adcaf02
To: <sip:172.19.15.1>
Call-ID: 00000000-0000000d-5e65d2b3-6eec162f@192.168.220.5
Date: Thu, 13 Sep 2012 06:27:57 GMT
CSeq: 1000 REFER
User-Agent: Cisco-SIPIPCommunicator/9.2.1
Expires: 10
Max-Forwards: 0
Contact: <sip:000000000000@192.168.220.5:60000>
Require: norefersub
Referred-By: <sip:000000000000@192.168.220.5>
Refer-To: cid:7328b0cd@192.168.220.5
Content-Id: <7328b0cd@192.168.220.5>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE
Content-Length: 1297
Content-Type: application/x-cisco-alarm+xml
Content-Disposition: session;handling=required
<?xml version="1.0" encoding="UTF-8" ?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEP123456789100</String>
<String name="DeviceIPv4Address">192.168.220.5 / 0</String>
<String name="IPv4DefaultGateway">0.0.0.0</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">SIPIPCommunicator</String>
<String name="NeighborIPv4Address"></String>
<String name="NeighborIPv6Address"></String>
<String name="NeighborDeviceID"></String>
<String name="NeighborIPortID"></String>
<Enum name="DHCPv4Status">0</Enum>
<Enum name="DHCPv6Status">3</Enum>
<Enum name="TFTPCfgStatus">0</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">3</Enum>
<Enum name="DNSStatusUnifiedCM3">3</Enum>
<String name="VoiceVLAN">0</String>
<String name="UnifiedCMIPAddress">172.19.15.1</String>
<String name="LocalPort">59997</String>
<String name="TimeStamp">1347517674</String>
<Enum name="ReasonForOutOfService">14</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:172.19.15.1 SIP/2.0 Cseq:130 REGISTER CallId:00000000-0000000b-3838095b-66ee5232@192.168.220.5</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
001985: Sep 13 06:27:58.114: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK4da4a08d
From: <sip:000000000000@192.168.220.5>;tag=000000000000001815e09326-4adcaf02
To: <sip:172.19.15.1>;tag=1D19E17C-2014
Date: Thu, 13 Sep 2012 06:27:58 GMT
Call-ID: 00000000-0000000d-5e65d2b3-6eec162f@192.168.220.5
CSeq: 1000 REFER
Content-Length: 0
Contact: <sip:172.19.15.1:5060;transport=tcp>
001986: Sep 13 06:28:02.974: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.19.15.1 SIP/2.0
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK19a3abb4
From: <sip:25@172.19.15.1>;tag=00000000000000190dd65e0e-74b8f03a
To: <sip:25@172.19.15.1>
Call-ID: 00000000-0000000c-746f9dcb-4be0b625@192.168.220.5
Max-Forwards: 70
Date: Thu, 13 Sep 2012 06:27:57 GMT
CSeq: 131 REGISTER
User-Agent: Cisco-SIPIPCommunicator/9.2.1
Contact: <sip:25@192.168.220.5:60000;transport=tcp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-000000000000>";+sip.instance="<urn:uuid:00000000-0000-0000-0000-000000000000>";+u.sip!devicename.ccm.cisco.com="SEP123456789100";+u.sip!model.ccm.cisco.com="30016"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0
Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEP123456789100 ActiveLoad= InactiveLoad= Last=initialized"
Expires: 3600
Content-Type: multipart/mixed; boundary=uniqueBoundary
Mime-Version: 1.0
Content-Length: 1099
--uniqueBoundary
Content-Type: application/x-cisco-remotecc-request+xml
Content-Disposition: session;handling=optional
<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-remotecc-request>
<bulkregisterreq>
<contact all="true">
<register></register>
</contact>
</bulkregisterreq>
</x-cisco-remotecc-request>
--uniqueBoundary
Content-Type: application/x-cisco-remotecc-request+xml
Content-Disposition: session;handling=optional
<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-remotecc-request>
<optionsind>
<combine max="6">
<remotecc>
<status></status>
</remotecc>
<service-control></service-control>
</combine>
<dialog usage="hook status">
<unot></unot>
<sub></sub>
</dialog>
<dialog usage="shared line">
<unot></unot>
<sub></sub>
</dialog>
<presence usage="blf speed dial">
<unot></unot>
<sub></sub>
</presence>
<joinreq></joinreq>
<cfwdall-anyline></cfwdall-anyline>
<coaching></coaching>
<oosalarm></oosalarm>
</optionsind>
</x-cisco-remotecc-request>
--uniqueBoundary--
001987: Sep 13 06:28:02.978: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.19.15.1 SIP/2.0
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK03d2cb5c
From: <sip:25@172.19.15.1>;tag=00000000000000190dd65e0e-74b8f03a
To: <sip:25@172.19.15.1>
Call-ID: 00000000-0000000c-746f9dcb-4be0b625@192.168.220.5
Max-Forwards: 70
Date: Thu, 13 Sep 2012 06:28:01 GMT
CSeq: 132 REGISTER
User-Agent: Cisco-SIPIPCommunicator/9.2.1
Contact: <sip:25@192.168.220.5:60000;transport=tcp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-000000000000>";+sip.instance="<urn:uuid:00000000-0000-0000-0000-000000000000>";+u.sip!devicename.ccm.cisco.com="SEP123456789100";+u.sip!model.ccm.cisco.com="30016"
Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:25 Name=SEP123456789100 ActiveLoad= InactiveLoad= Last=initialized"
Expires: 0
001988: Sep 13 06:28:02.986: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK19a3abb4
From: <sip:25@172.19.15.1>;tag=00000000000000190dd65e0e-74b8f03a
To: <sip:25@172.19.15.1>
Date: Thu, 13 Sep 2012 06:28:02 GMT
Call-ID: 00000000-0000000c-746f9dcb-4be0b625@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 131 REGISTER
Content-Length: 0
001989: Sep 13 06:28:02.986: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK03d2cb5c
From: <sip:25@172.19.15.1>;tag=00000000000000190dd65e0e-74b8f03a
To: <sip:25@172.19.15.1>
Date: Thu, 13 Sep 2012 06:28:02 GMT
Call-ID: 00000000-0000000c-746f9dcb-4be0b625@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 132 REGISTER
Content-Length: 0
001990: Sep 13 06:28:03.034: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK03d2cb5c
From: <sip:25@172.19.15.1>;tag=00000000000000190dd65e0e-74b8f03a
To: <sip:25@172.19.15.1>;tag=1D19F480-6AD
Date: Thu, 13 Sep 2012 06:28:02 GMT
Call-ID: 00000000-0000000c-746f9dcb-4be0b625@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 132 REGISTER
Content-Length: 0
001991: Sep 13 06:28:03.034: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 192.168.220.5:60000;branch=z9hG4bK19a3abb4
From: <sip:25@172.19.15.1>;tag=00000000000000190dd65e0e-74b8f03a
To: <sip:25@172.19.15.1>;tag=1D19F47C-26F
Date: Thu, 13 Sep 2012 06:28:02 GMT
Call-ID: 00000000-0000000c-746f9dcb-4be0b625@192.168.220.5
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 131 REGISTER
WWW-Authenticate: Digest realm="bitconsulting",nonce="F915D05E02E8FED9",algorithm=MD5,qop="auth"
Content-Length: 0
--------------
So the phone tries to register via SIP and stops with an internal server error.
There are no ACLs in the system, no firewall between the IPhone and the UC system... I tried diferent settings also used the Cisco Mobile 8.0 client without succes... On the phone username is set to "hamann" password is "12345"...
On a lab system with same IOS the same IPhone it works like a charm....
Any hints ?
Thank you
Michael
Solved! Go to Solution.
09-13-2012 11:07 AM
Michael,
This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert assistance.
We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program! In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.
We hope to hear from you again.
Kelli Glass
Moderator for the Cisco Collaboration Community
09-13-2012 11:07 AM
Michael,
This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert assistance.
We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program! In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.
We hope to hear from you again.
Kelli Glass
Moderator for the Cisco Collaboration Community
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