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Is Live Reply available in CCMBE?

stathopoulos1
Beginner
Beginner

I have configured the User COS to allow "reply to outsiders", allowed "9xxxxxxx" in the restriction table, made 9 the dial prefix to outdial from Unity, yet, when users press 4 -4 to reply to an outside caller, the system tells them they cannot reply to the sender.

Could someone tell me what I am missing?

Thanks in advance,

George

1 Accepted Solution

Accepted Solutions

Tana Franko
Beginner
Beginner

Hi George,

When you say you made 9 the dial prefix to outdial from Unity, I assume you're referring to the Dial Prefix for Live Reply to Unidentified Callers setting on the System Settings > Advanced > Conversations page in Connection 7.0 and later. Did you also set the Minimum Number of Digits Required for Prepending Live Reply Dial Prefix field (on the same page) to something greater than 0? It defaults to 0 and, according to the documentation, that means never apply the prefix.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac050.html#wp1056117

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag130.html#Dial_Prefix_Settings_for_Live_Reply_to_Unidentified_Callers

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2 Replies 2

Tana Franko
Beginner
Beginner

Hi George,

When you say you made 9 the dial prefix to outdial from Unity, I assume you're referring to the Dial Prefix for Live Reply to Unidentified Callers setting on the System Settings > Advanced > Conversations page in Connection 7.0 and later. Did you also set the Minimum Number of Digits Required for Prepending Live Reply Dial Prefix field (on the same page) to something greater than 0? It defaults to 0 and, according to the documentation, that means never apply the prefix.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac050.html#wp1056117

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag130.html#Dial_Prefix_Settings_for_Live_Reply_to_Unidentified_Callers

Tana,

That was it. Works like a charm now.

Thanks very much.

George

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