05-19-2017 04:41 AM
I have deployed the Cisco Prime collaboration assurance and analytics 11.6 enterprise edition .
I have already setup as snmp server the Prime ip address and enabled traps for all cisco voice gateways (7 devices).
I have added the above devices in the Prime's devices inventory and all of these shown as successfully installed and managed, but there are 2 cisco voice gateways (2811 with software C2800NM-SPSERVICESK9-M), Version 12.4(20)T1, RELEASE SOFTWARE (fc3) and 2851 with software C2800NM-SPSERVICESK9-M), Version 15.0(1)M2, RELEASE SOFTWARE (fc2) for which, prime cannot display anything data from these.
I have checked firewall rules and the connectivity and all are ok , I used the home/Inventory/SNMP MIB Query Tool and the snmp walk was succeed for system and interfaces. Any suggestion or solution?
Thanks in advance.
06-02-2017 01:13 AM
Hi. Are these two gateways also in Managed state in the PCA Inventory ? Did you set the SNMP configuration on these gateways the same way you did for the other 5 ? Using the home/Inventory/SNMP MIB Query Tool, what is the sysObjectID that is returned for these ? Does the Device 360 View open successfully and show data for these ? What is the difference between these 2 gateways and the other 5 ? What do you mean exactly by "prime cannot display anything data from these" ? what PCA screens are you referring to ? /Phil
06-05-2017 11:36 PM
Hello,
First of all thanks for your interesting.
-The snmp has been setup with the same way
- The VGWs are in managed state in the pca inventory.
- in the 360 view for these devices i can see Modules, Interfaces, Enviroment and Systems details but is not appear the utilization about Cpu, Memory and I/O Memory.
- I want to monitor Real Time Metrics from the path Network Health Overview --> Performance but i cannot see any data like cpu .
06-05-2017 11:50 PM
Hi. Thank you for your answers. Could you please reply to these as well: Using the home/Inventory/SNMP MIB Query Tool, what is the sysObjectID that is returned for these 2 gateways ? What is the difference (if any) between these 2 gateways and the other 5 ? /Phil
06-06-2017 12:26 AM
Hello,
- sysObjectID for the 2851 is 1.3.6.1.4.1.9.1.578 and for 2811 is 1.3.6.1.4.1.9.1.576
-There are not any important differences.
06-06-2017 12:37 AM
Hi. As they are both in the Supported Devices list, there is no reason why CPU/memory counters polling shouldn't work. There is nothing much I can do myself besides all the checks we went thru. I suggest you open a TAC case to get this solved. /Phil
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide