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Issue on Cisco Unity Connection after performing 'utils ntp restart'

Hello everybody.

There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:

Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.

The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.

See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.

Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp

status':

admin:utils ntp status
ntpd (pid 10899) is running...

     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
*127.127.1.0     LOCAL(0)        10 l   16   64  377    0.000    0.000   0.002


synchronised to local net at stratum 11
   time correct to within 12 ms
   polling server every 64 s

Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
admin:

Could anybody help me with this? What steps should I take? Many thanks in advance.

Best,

Patricio                 

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davrojas
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